Business operator (legal name): Eriko Arai (trade name: Go Japan Journey)
Person in charge for mail-order transactions: Eriko Arai
Address: 6th Floor, N&E Building, 1-12-4 Ginza, Chuo City, Tokyo 104-0061, Japan
Phone: +81-080-8477-7206
Email: [email protected]
Price (consideration): Final, tax‑inclusive prices on each product page (base currency JPY; others may be shown)
Shipping / other charges: If applicable, displayed at checkout (e.g., payment/FX fees)
Payment method / timing: Credit card (WooPayments/Stripe) / charged upon booking confirmation
Provision (delivery) timing: Voucher/confirmation email sent immediately after confirmation
Offer validity: If any, stated on the product page
Returns & Cancellations:
Customer‑initiated cancellation fees (calendar days):
11+ days: 0% / 10–8 days: 20% / 7–3 days: 30% / 2 days: 60% / previous day: 80% / same day or no‑show: 100%.
Refunds are made to the original payment method. FX differences and third‑party processing fees are not refundable.
Liability for defects / force majeure: If provision becomes impossible or is cancelled, we offer an alternative or a full refund
Quantity limits: Participant caps may apply (see product pages)
Special conditions: Minors require guardian consent; itineraries may change or be cancelled due to weather/disasters/safety